Delete your WellSpend account.
How to request deletion of your WellSpend account and understand what happens to associated data.
Delete your account in the app
If you can access your WellSpend account, follow these steps:
- 1
Open the WellSpend app and sign in.
- 2
Go to Account / Profile → Security → Delete Account.
- 3
Verify your identity using an available Passkey, email code or WhatsApp code.
- 4
Read the information shown and confirm your request.
Request account deletion
You can also request deletion by email, including if you cannot access the app. We may need to verify that the account belongs to you before processing your request.
Email a deletion requestPlease do not include passwords, one-time codes, bank details or identification documents in your initial email.
What happens to your data?
Account deletion covers your account and associated personal data, subject to necessary checks and lawful retention obligations.
Account-related information
Account contact details, sign-in credentials, sessions and other non-essential personal data are within the scope of an account deletion request, except where lawful retention is necessary.
Financial & transaction records
Our Privacy Policy provides for a 7-year retention period for financial and transaction records needed for accounting, tax, anti-money-laundering, audit, reconciliation and dispute-handling purposes.
Outstanding account matters
Pending cashback, withdrawals, vouchers or disputes may require additional review. We will explain relevant next steps when handling your request.
Simply uninstalling WellSpend does not delete your account. See our Privacy Policy for further details about data retention and your rights.
Read the Privacy Policy →Need further assistance?
Our privacy team can help with questions about account deletion and related data requests.
privacy@wellspend.io